Watch a movie about business( Office Space is my choice) See how many flaws in their interactions you can identify. For example what incidents of disruptive, interpersonal conflict do you observe? How do individuals demonstrate a lack of respect for each other? How do they provide feedback to each other? Feel free to point out and identify any other interactions related to the learning objectives in Chapter 2, Business Communication: In person, In print, online by Amy Newman,, 10E,

Identify Poor Team Building

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Identify Poor Team Building

Incidents of Disruptive, Interpersonal Conflict

In the movie, Peter is depicted being forced to come to work on a weekend against his wishes. This shows the conflict between the management preference and that of the employees, especially since it was a last-minute notice. Joanne (waitress) also has a conflict with her boss Stan, who wants her to wear at least fifteen “pieces of flair,” or buttons, on her suspenders because it correlates with the restaurant’s views. However, Joanne does not like it because, to her, it is an infringement on her personal expression. Conflict is also seen between Milton and his boss, Bill Lumbergh, who forces him to keep moving desks and taking his prized stapler away despite his protests.

Lack of Respect

These instances depict disrespect, as seen between Joanne and Stan. Stan thinks she is stupid, and when Joanne feels fed up with his constant harassment, she disrespects him by snaping and giving him the finger, shouting, “There’s my flair! And this is me expressing myself! There it is! I hate this job . . . and I don’t need it!” Lumbergh and the other bosses also show disrespect to Peter when he forgets to put coversheets on his TBS reports. They think he is stupid and ridicule him saying “got the memo.”

Feedback Provision

Authoritarianism dominates the company as communication is done in a top-down manner. Employees are faulted for any form of misunderstanding. Bosses monitor the employees and present their feedback in form of complaints and blame. Peter tells Bob that “When I make a mistake, I have eight different people coming by to tell me about it.” Communication is done through a fax machine or secretary. All these points to poor management, communication, and interaction within the company as described by Newman (2017).

References

Newman, A. (2017). Business communication: In person, in print, online. Cengage Learning.